Refund and Returns Policy

Cancellation: Orders can be cancelled within 5 minutes of placing them or before packing. Once packed or assigned to a delivery partner, cancellation is not allowed.

Refunds: Approved cancellations or order failures are refunded to the original payment method within 5–7 business days.

Returns: We do not accept returns for groceries or perishable items. Damaged or incorrect products must be reported within 1 hour for replacement or refund.

Shipping/Delivery: Orders are delivered within 10–60 minutes within our service area. Delivery fees (if any) are shown at checkout. If the customer is unreachable, the order may be marked undeliverable.

To request a refund, email us at support@minutesnow.com with your Order ID and photos of the issue.

Your satisfaction is important to us, and we are here to help anytime.